Thank you for shopping at NCLLW.com. We strive to provide quality products and customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
- Return Period: You have [specify the number, e.g., 30] days from the date of delivery to initiate a return.
2. Refunds
Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within [specify the processing time, e.g., 5-10 business days].
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Items marked as final sale or clearance
- Gift cards
- Digital products (if applicable)
- Customized or personalized items
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support email] and include details of the defect or damage.
5. Return Shipping
- Responsibility: You are responsible for covering the shipping costs for returning your item, except in cases where the item is defective or incorrect.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
6. Contact Us
If you have questions about our refund policy or need assistance with a return, please contact us at:
NCLLW.com Customer Support
Email: support@ncllw.com